Refund and cancellation policy

Refund

Submitting a preferred property and date will create a booking request, not a confirmed hotel reservation. The operations team must confirm both. If the requested stay cannot be confirmed, the customer may choose a proposed alternative or receive a full refund. After a completed stay is verified by the operations team, the order enters a full-refund process. Refunds are usually processed within 7 business days.

Submitting a preferred property and date will create a booking request, not a confirmed hotel reservation. The operations team must confirm both. If the requested stay cannot be confirmed, the customer may choose a proposed alternative or receive a full refund. After a completed stay is verified by the operations team, the order enters a full-refund process. Refunds are usually processed within 7 business days.

Cancellation

Cancellation at least 7 hotel-local calendar days before check-in receives a full refund. Later cancellation and no-show are normally non-refundable, except where mandatory law requires otherwise.

Cancellation at least 7 hotel-local calendar days before check-in receives a full refund. Later cancellation and no-show are normally non-refundable, except where mandatory law requires otherwise.

Optional review invitation

After a completed stay, guests who independently opt in may receive a neutral Tripadvisor review invitation. Whether a guest reviews, and what they write, never affects a refund. No rating, positive wording, link, screenshot or click proof is requested. Tripadvisor does not sponsor or endorse this promotion.

No rating, review wording, screenshot or link-click proof is required. Tripadvisor does not sponsor or endorse this promotion.

Promoter and relationship

EliteHotelPass is an independent third-party hotel promotion agent. It is not Hilton, Tripadvisor or a hotel operator, and it does not claim to represent any of them.